Refund policy

Return, Refund & Replacement Policy

1. No Return Policy (Hygiene & Safety) Due to the nature of cosmetic and personal care products, we do not accept returns for hygiene and safety reasons. All sales at Biocosmi are final. We do not accept returns or exchanges for personal reasons.

2. Damaged or Defective Products (Replacement Only) If your product arrives damaged or defective due to transit, we will provide a Replacement under these conditions:

• Report within 7 days of delivery at info@biocosmi.in
• Provide clear photo/video evidence of damage
• Unboxing video strongly recommended
• Manufacturing defects also eligible for replacement

We offer replacement or store credit only — no cash refunds.

3. Order Cancellation Dispatched orders cannot be canceled. Pre-dispatch cancellation requests may be considered if raised immediately at info@biocosmi.in.

4. Legal Compliance This policy complies with the Consumer Protection Act, 2019 (India).